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Technologies > Content Management > Subcategories > Customer Support > Market Share Trend > Monthly

Market share trends for customer support platforms

This report shows the market share trends for the top customer support platforms since October 2025.

	2025 1 Oct	2025 1 Nov	2025 1 Dec	2026 1 Jan	2026 1 Feb	2026 1 Mar	2026 1 Apr	2026 1 May	2026 1 Jun	2026 1 Jul	2026 1 Aug	2026 1 Sep	2026 1 Oct	2026 9 Oct
Zendesk	47.1%	46.0%	44.5%	43.4%	40.2%	41.3%	41.8%	42.1%	40.8%	37.6%	38.9%	39.9%	38.4%	38.2%
Intercom Suite	25.4%	26.2%	27.1%	27.9%	26.4%	26.0%	25.9%	25.8%	26.5%	28.0%	27.4%	27.1%	28.0%	28.2%
Salesforce Customer 360	10.1%	10.3%	10.6%	10.6%	9.9%	9.8%	9.6%	9.5%	9.8%	10.3%	10.1%	10.0%	10.2%	10.2%
Freshdesk	10.3%	10.3%	10.5%	10.6%	9.9%	9.5%	9.3%	9.1%	9.2%	9.6%	9.3%	8.9%	9.0%	9.0%

The diagram shows only customer support platforms with more than 1% market share.

Market share trends for customer support platforms

Find more details in our extensive customer support platforms market report.

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