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Usage statistics and market shares of customer support platforms

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This diagram shows the percentages of websites using various customer support platforms. See technologies overview for explanations on the methodologies used in the surveys. Our reports are updated daily.

How to read the diagram:
99.9% of the websites use none of the customer support platforms that we monitor.
Zendesk is used by less than 0.1% of all the websites, that is a customer support platform market share of 41.8%.

None

99.9%

Zendesk

less than 0.1%

41.8%

Intercom Suite

less than 0.1%

25.9%

Salesforce Customer 360

less than 0.1%

9.6%

Freshdesk

less than 0.1%

9.3%

Zoho Desk

less than 0.1%

6.5%

osTicket

less than 0.1%

5.9%

Jira

less than 0.1%

0.4%

Deskpro

less than 0.1%

0.3%

Trac

less than 0.1%

0.2%

W3Techs.com, 30 March 2026

absolute usage percentage

market share

Percentages of websites using various customer support platforms

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Technology Brief
Customer Support Platforms
Customer support, help desk and issue tracking platforms enable organisations to manage customer interactions via the internet.

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Usage statistics and market shares of customer support platforms

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